Privacy Policy

Introduction

True Smile Clinic (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our clinic, use our website, or contact us by email or phone.

Who We Are

True Smile Clinic is a dental clinic providing general, cosmetic, and restorative dental services.

Clinic Name: True Smile Clinic
Address: Rr. Hamdi Grajcevci, PN, Fushë Kosovë
Email: info@truesmileclinic.net

Information We Collect

We may collect personal and medical information from you when you contact us, book an appointment, or receive treatment. This includes:

• Personal details (name, date of birth, address, phone number, email address);
• Medical and dental history, treatment notes, x-rays, and clinical photographs;
• Payment and billing information (where applicable);
• Technical data such as IP address, browser type, and usage data when you visit our website.

How We Use Your Information

We use your personal data to:

• Provide dental care and related services;
• Manage your appointments and patient records;
• Communicate with you about your treatment or inquiries;
• Process payments and issue invoices;
• Improve our services and website experience;
• Comply with legal and regulatory obligations.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Your explicit consent (for example, when you sign a treatment consent form);
• To fulfill a contract (such as providing dental treatment you requested);
• To comply with legal or regulatory requirements;
• For our legitimate interests, such as improving patient care and clinic management.

How We Store and Protect Your Data

Your information is stored securely in both digital and physical formats. We take appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data. Access to patient records is restricted to authorized clinical and administrative staff only.

Sharing Your Information

We only share your personal information when necessary, for example:

• With dental laboratories, specialists, or healthcare providers involved in your care;
• With insurance providers or payment processors (if applicable);
• When required by law, regulation, or a court order.

We do not sell, rent, or trade your personal information for marketing purposes.

Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for medical record retention laws and regulatory compliance. Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal data, subject to applicable laws:

• Access to your personal information;
• Correction of inaccurate or incomplete data;
• Request deletion (“right to be forgotten”);
• Object to or restrict certain data processing;
• Data portability (where applicable);
• Withdraw consent at any time.

To exercise your rights, please contact us at info@truesmileclinic.net.

Cookies and Website Usage

Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences. You can control or disable cookies through your browser settings, but some parts of the website may not function properly as a result.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party websites you visit.

Children’s Privacy

We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child without consent, please contact us immediately, and we will take appropriate action to delete it.

International Transfers

If your data is transferred or stored outside your country, we will ensure that it is protected by appropriate safeguards consistent with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

True Smile Clinic
Rr. Hamdi Grajcevci, PN, Fushë Kosovë
Email: info@truesmileclinic.net

Last Updated

This Privacy Policy was last updated on October 27, 2025.